Our support team can assist with questions, account-related issues, payment or verification enquiries, technical concerns and general feedback. Choose the contact option that best suits your needs, and include your username when writing so the team can direct your message appropriately. Please do not send your password or full card details. Email support is available around the clock, while phone enquiries are handled during weekday office hours. We aim to respond as soon as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] - 24/7 |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone support | +44 20 7946 0382 - Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us about detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Use a clear subject line so we can direct your message to the right team, and include up-to-date contact details in case we need to get back to you. This helps avoid delays while we review your request.
Contact Form
Response Time
Support response times: most queries are answered within one business day. Live chat and phone receive the fastest replies during opening hours, while email and ticket requests are usually handled within 24 hours. Complex cases such as KYC or payment investigations may take longer depending on the issue and documentation required, and we will keep you updated at every step.
Feedback
Have an idea for improving Lucky Wave Casino? Share your feedback or suggestions about the games, payments, or any part of the website. We review player feedback carefully and use it to improve our service and make the site easier to use. Whether something worked well or could be better, we would like to hear from you.