Responsible Gambling Policy

We are committed to safer gambling and to helping players keep their play fun and under control. Our approach focuses on practical safeguards, transparent tools and clear steps you can take if you feel gambling is becoming a problem. Below you will find how we protect players, what controls are available on your account and where to get further help.

Player protection principles

We aim to promote responsible play by offering clear information, easy-to-use account controls and fast support when needed. We monitor account activity for signs of harm, require identity checks where necessary, and act quickly if behaviour suggests a risk to a player’s welfare. Our focus is on prevention, early intervention and respecting each player’s choices.

Activity-control tools

You can manage your play directly from your account. Controls are available 24/7 and can be applied immediately or after a short cooling-off period depending on the setting.

Deposit limits

Set daily, weekly and monthly deposit limits to control how much you can add to your account. Default examples are daily £500, weekly £2,000 and monthly £5,000, but you can reduce these at any time. Any request to increase a limit is subject to a 7-day cooling-off period before it takes effect.

Loss limits

Loss limits let you cap net losses over a session, day, week or month. If a set loss limit is reached, new play and deposits are blocked until the next period or until you change the setting to a lower amount.

Time limits and session controls

Use session reminders to keep track of time spent playing. We provide pop-ups at 30, 60 and 90 minutes and an auto-lock after 120 minutes unless you confirm you want to continue. You can also set regular reality checks that show time played and money wagered.

Self-exclusion and account breaks

If you need a break, choose a cooling-off period (24-48 hours) or longer time-outs of 7, 30 or 90 days. For longer-term options you can self-exclude for fixed periods such as 6 months or 12 months, or request permanent exclusion. Self-exclusion stops all marketing and blocks access to your account.

Signs of problematic behaviour

• Chasing losses or increasing stakes to recoup losses
• Spending more time or money than intended
• Neglecting work, family or finances because of play
• Using multiple accounts or payment methods to continue playing
• Feeling anxious or distressed about gambling

Practical tips to stay in control

• Set sensible deposit and loss limits before you play
• Use session reminders and stick to them
• Avoid gambling when stressed, tired or under the influence
• Only gamble with money you can afford to lose
• Talk to someone you trust if you notice worrying patterns

Professional help and support organisations

If you need professional support, consider reputable organisations that offer confidential advice and self-exclusion schemes. Useful UK-facing resources include GambleAware, Gamblers Anonymous and the national self-exclusion service GAMSTOP. If you are in crisis, contact emergency services or a helpline such as Samaritans. For help to self-exclude or adjust your account settings, contact our support team and we will assist promptly.