Lucky Wave Casino Terms of Use

This page sets out the rules that govern your use of Lucky Wave Casino and the relationship between you and our company. It explains what we expect from account holders and what you can expect from us when using the platform. By registering or continuing to use the site you accept these terms, our privacy policy and any additional rules that apply to specific services such as promotions, payments and responsible use.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless otherwise agreed. You must not share login credentials, allow unauthorised access, or use another person’s account. We may require verification documents at any time to confirm identity, age and address. If verification requests are not satisfied within a reasonable time we may restrict or suspend the account and withhold funds until checks are complete.

Eligibility requirements

To open and maintain an account you must meet the minimum age requirement and any residency conditions shown at registration. You confirm that information you provide is true and complete. Accounts opened from restricted locations or by persons excluded from gambling through recognised self-exclusion schemes will be closed. We reserve the right to refuse registration or refuse to accept a deposit where eligibility cannot be confirmed.

Acceptable platform use

Use the site lawfully and fairly. You must not attempt to manipulate games, exploit software faults, place bets contrary to bonus rules, or use automation and bots. VPN or proxy use that hides true location is prohibited and may lead to temporary suspension or permanent account closure. Abusive behaviour towards staff or other users is not permitted and may result in restrictions.

General bonus and promotion rules

Promotions are subject to specific terms that accompany each offer. Wagering, maximum bet and game contribution rules apply where stated. We may withhold, revoke or reclaim bonuses and related winnings where we suspect fraud, bonus abuse or failure to meet promotion conditions. Promotional terms are incorporated into these terms and you should read them before claiming any offer.

Deposits and withdrawals

Payments must be made from accounts in your name. We may apply limits on deposits, stakes and withdrawals either by default or at your request. Withdrawal requests are subject to verification checks and may be processed to the original payment method where practical. Pending checks can delay payment and we may request further documentation. We do not guarantee immediate processing times where third-party services are involved.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will acknowledge receipt and try to resolve matters promptly. If a dispute cannot be settled directly we will follow the escalation and dispute handling procedures set out in our complaints policy, which may include referral to an independent adjudicator where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated by notice on the site or by email where possible. Continued use of your account following notification constitutes acceptance of the updated terms. You should check this page regularly for changes.