Lucky Wave Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, play or otherwise interact with our services. We take your privacy seriously and describe here what data we collect, why we use it, how it is stored and the choices available to you as a user of our United Kingdom-facing service.

Types of data we collect

We collect several categories of information to operate accounts securely and to provide services. We only gather data that is relevant to account management, payments, compliance and customer support.

Personal data

Personal data includes name, date of birth, contact details (email and phone), postal address and identity documents submitted for verification. We use this information to verify age and identity, prevent fraud and meet our legal obligations.

Technical data

Technical data covers IP address, device and browser details, operating system, app identifiers, geolocation checks, and log data about your sessions. This helps us keep accounts secure, troubleshoot issues and improve platform performance.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details, transaction timestamps and bet or play history. We use these records for payment processing, dispute resolution and regulatory compliance.

How we use your information

We process data to run your account, handle payments, carry out identity checks, detect and prevent fraud, and provide customer support. Data is also used to fulfil reporting and compliance obligations and to maintain the integrity of our service. Where required, we may perform automated checks to assess risk or verify information.

Data protection practices

We protect personal information using technical and organisational measures designed to prevent unauthorised access, disclosure or loss. Access to personal data is restricted to authorised staff and to third-party providers that help us operate the service. Payment information is processed by PCI-compliant processors and we do not store full card details on our systems.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support authentication, measure site performance and personalise your experience. You can manage cookie settings via your browser or the settings provided on the site. Some features require cookies to function correctly.

Sharing information with third parties

We share information with service providers who support payments, identity verification, fraud prevention, analytics and customer support. We also disclose data when required by law or to protect legal rights. Any third parties we work with are contractually required to process data only for specified purposes and to keep it secure.

User rights, access, correction and deletion

You have rights to access the personal data we hold about you and to request correction, restriction or deletion where applicable. You may also withdraw consent where processing is based on consent, and request portability of data in common machine-readable formats. To exercise these rights, contact our Data Protection team at [email protected]. We will respond within a reasonable timeframe and in line with applicable law.

Policy updates

We may update this policy to reflect operational or legal changes. When we make material changes we will notify you through the site or by email. Continued use of the service after a change indicates acceptance of the revised policy.